FAQs

Yes, the mat is safe for pets of all ages. It contains no toxic materials such as gels, electrical components, or chemicals, making it a safe cooling option for puppies, senior dogs, and cats alike.

The mat is made from a durable, tear-resistant material designed to handle everyday pet use, including light scratching and kneading. As with any pet bedding, we recommend supervising particularly aggressive chewers.

Yes, the mat is fully washable. We recommend hand washing or a gentle machine cycle with mild detergent, then air-drying to preserve the cooling material.

The mat is designed primarily for indoor use (on sofas, beds, crates, or floors) where it can regulate temperature effectively. For outdoor use, we recommend placing it in a shaded area for best results.

Orders are processed within 1–2 business days, and delivery typically takes around 7 business days after that. You can find full details on our Shipping Policy page.

Once your order ships, you'll receive a tracking number by email. Head to the Track My Order section on our website and enter your tracking number to see live updates.